Nelly Mules 15mm

BILERO Product Warranty

BILERO offers a one-year warranty on its products from the date of purchase. This warranty covers only manufacturing defects and does not include damage caused by color transfer, accidents, improper use, or any alteration or repair performed by third parties, other than BILERO.

Whether you purchased our products online or from our physical store, BILERO offers excellent customer service and will assist with any repairs where possible. Additionally, we strongly discourage the addition of plastic sole protectors to BILERO products, as this can affect the balance of the shoe and may cause damage to the heels. Heel repairs due to sole replacement may incur additional costs.

If you purchased from our website and need assistance in choosing the best designs, color combinations, heel heights, or other modifications, our team is happy to advise you on the best options.

At BILERO, we are committed to providing you with the highest quality products and the best customer service, because your satisfaction is our top priority. We are always here to help with any of your needs, ensuring that you will enjoy your favorite products for many years.