Bilero.gr Return Policy
At Bilero.gr, returns and exchanges are valid within 14 calendar days from the date of receipt, without any additional costs for the return or exchange process. Returns are free of charge throughout Greece, provided you use our partner courier service, ACS Courier.
Exchanges
To return a product, you can contact us via email at bilero.gr@gmail.com or by phone at 210-3476364. Your new product will be shipped the next business day via ACS Courier, following the registration of your replacement request. Please note that in order to receive the new product, you must hand over the return package to the ACS Courier representative. It is essential that the product you wish to exchange is in its original condition, unused, and in its original packaging (inside its box and shipping bag) with the purchase receipt or any accompanying documents. Refunds are not available.
Custom Orders
In the case of custom-made shoes or any other products made to your specifications, Bilero is not obliged to offer a refund or exchange.
Defective Products
Our company checks all products during the order processing to ensure their excellent quality. In the rare event that you receive a product with a manufacturing defect, you can contact us via email at bilero.gr@gmail.com or by phone at 210-3476364 to arrange a return without incurring any return/exchange costs. Bilero.gr will process your return request and instruct ACS Courier to collect the product from your specified address. After receiving the returned product, we will contact you promptly to complete the return process.
Incorrect Shipments
Our company ensures the quality and correct shipment of products during order processing. In the rare event that you receive a product different from what you ordered, you can contact us via email at bilero.gr@gmail.com or by phone at 210-3476364 to proceed with the exchange/return without any additional costs.
PRODUCT RETURN ADDRESS
Lefkados 4, Moschato, Postal Code 183 46 Phone: 210-3476364 Monday-Friday 10:00 – 18:00 Email: bilero.gr@gmail.com
We strive to provide an exceptional shopping experience at Bilero.gr, ensuring that your returns and exchanges are handled smoothly and efficiently, allowing you to shop with confidence.