Bilero.gr Return Policy
At Bilero.gr, we understand the importance of customer satisfaction. That’s why we offer the option to return or exchange products within 14 calendar days from the date of receipt, with no additional charge for the return or exchange process. Returns are free of charge within Greece, provided you use the ACS Courier service we collaborate with.
Exchanges
To return a product, you can contact us via email at info@bilero.gr or by phone at 210-3476364. The new product will be shipped the next business day via ACS Courier once the replacement request is registered. Please note that in order to receive the new product, you will need to hand over the return package to the ACS Courier representative.
Return Conditions: The product must be in its original condition (unused) and must be returned in its original packaging (inside the box and carrying bag) with the purchase receipt or any accompanying documentation.
Note: No refunds are provided.
Special Orders
For made-to-order footwear, custom-made products, or any modifications to products, Bilero is not obligated to offer a refund or exchange.
Defective Products
We inspect all products during the order fulfillment process to ensure they meet our high-quality standards. In the rare case that you receive a product with a manufacturing defect, please contact us immediately via email at info@bilero.gr or by phone at 210-3476364 to arrange the return at no additional cost. Bilero.gr will process your return request and arrange for the collection of the defective product via ACS Courier. After receiving the returned product, we will promptly contact you to complete the return or replacement process.
Wrong Shipments
entsWe verify all products to ensure accurate dispatch. In the rare case that you receive a different product than what you ordered, please contact us via email at bilero.gr@gmail.com or by phone at 210-3476364 to arrange for an exchange or return at no additional cost.
Returns Address:
Leukados 4, Moschato, ZIP 183 46
Phone: 210-3476364
Monday to Friday 10:00 AM – 6:00 PM
Email: info@bilero.gr
We strive to provide an exceptional shopping experience at Bilero.gr, ensuring that your returns and exchanges are processed smoothly and efficiently, allowing you to shop with confidence.