Lena Crystal Bags

BILERO Product Warranty

BILERO guarantees its products for one year from the date of purchase. This warranty covers only manufacturing defects and does not include damage resulting from color transfer, accidents, misuse, or any alteration or repair by anyone other than BILERO.

Whether you purchased online or in-store, BILERO offers exceptional service and will assist you with all possible repairs. We strongly discourage the addition of plastic sole protectors to BILERO products, as this may alter the shoe's balance and cause damage to the heels. Repairing heel damage due to sole changes may incur additional charges.

If you purchased from our website and need assistance with choosing the best designs, color combinations, heel height, or other modifications, a member of our team will be happy to advise you on the best course of action.

At BILERO, we are committed to providing you with the highest quality products and the best customer service because your satisfaction is our priority. We are always here to help with any needs you may have, ensuring you enjoy your favorite products for many years.